General

Will my credit card information be secure?

Purchasing at Quannshop.com.au is 100% secure; All transactions are encrypted with an industry standard 128 bit SSL encyption certificate from Comodo! Our store runs on a dedicated server enviroment further ensuring your security. Credit card infomation is protected by the worlds largest and safest payment gateway, PayPal.

We understand that in order for us to have a long-term relationship with you, our customer, we need to offer more than just great products at the best price - we need to earn your trust. We have gone to great lengths and hired the best in the Industry to ensure that quannshop.com.au is one of the safest online shopping systems around.

In the case of Bank Deposit transactions, your personal information is also protected by our Industry Standard SSL certificate. Our IT team has more than 12 years experience in secure website transactions, you can enjoy peace of mind 24 hour secure shopping.

If you have any questions please contactus at www.quannshop.com.au/shop/contactus.asp

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Is my personal/transaction information secure?

Yes, it is. You are protected by the same 128 bit SSL encyption technology that protects your information.

Why should I open a Quannshop online account?

• Benefit from express checkout service and an easy order tracking process.
• Stay informed about quannshop sales and special events.
• Enjoy 24 hour secure shopping at quannshop.
• Creating a quannshop account is absolutely FREE.

Does Quannshop have a news letter?

Payment

Will I receive an invoice for my transaction?

Yes, you are provided with a printable Tax Invoice which can be accessed at any time by logging into your account.

What are the different ways I can pay for my order?

Currently we accept credit cards through PayPal and Direct Bank Deposit.

Shipping

What are your shipping rates?

At Quannshop.com.au we aim to keep the shipping costs to a minimum. Our shipping rates are broadly based on Australia Post and Fastway Courier’s shipping rate tables as below;

• Australia Parcel Post Rates
• Express Post Rates
• Fastway Courier Rates

Our System calculates the cost of shipping using the average cost based on State of delivery and the weight of the goods purchased. If for some reason your shipping charge is well above the actual shipping cost, you will receive a refund for difference at our discretion.

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What is your free shipping offer?

All orders over $150 up to 10kg (Up to 20kg Gold Coast) receive free shipping.

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Do you offer international shipping?

International bulk orders may be arranged by contacting us.

If I order more than one product, do I have to pay for shipping on each of the items?

NO, the shipping is calulated by order based on state of delivery and total order weight.

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Can I order a product and ask you to ship it to someone else?

Yes, email us or enter the address of the person you wish to ship to at time of checkout.

If I order today, when can I expect to receive my order?

Most items are dispatched within 36 hours of your payment being received. Once items are dispatched, regular Australia Post delivery times apply.

Purchases & Returns

How do I exchange or return a product puchased from Quannshop?

Yes we do accept returns provided they meet our returns policy. After reading our policy, please contact us to arrange the return and refund.

More FAQs

What if I find a misprint or an error on the web site?

We try to ensure that we provide you with the most up-to-date and accurate information. However, in the event that you do see any typos or errors on our web site, please let us know and we'll make it right. Please contact us.